Sales and Shipping Policy
SALES & SHIPPING POLICY
SHIPPING:
We ship Monday - Friday. (7:30-5:00 M-F - CST) via Fedex from California, Missouri.
Please allow 1-3 Business days to process stock orders.
Estimated Standard Ground shipping from Missouri: Central US 1-2 Business Days, East Coast 2-3 Business Days, West Coast 3-4 Business Days.
Please note our shipping department is closed on weekends and all major holidays.
If you need to expedite your order, call (573)796-2183 (7:30-5:00 M-F - CST) or email us at websales@featherplace.com
The Feather Place is not responsible for missing packages and/or damaged products resulting from errors made by the shipping carrier. Please contact us by phone at 573-569-4242 to process claims as soon as possible.
CUSTOM PACKING & DYE ORDERS:
All custom orders must be received in writing, either by fax or mail. Custom orders must be paid in full before the order can be processed unless credit terms have been established prior to placing the order. Please allow up to three weeks for processing. Additional time may be needed during Peak Season. All custom dye orders are subject to a 10% color and quality variance. Custom minimum order $350 per item, per color. See our Color Library for stock dye colors.
Additional custom services charges may apply - Please inquire at websales@featherplace.com
OUT OF STOCK ITEMS:
Some items may be out of stock. Currently, featherplace.com does not backorder. Your credit card will be charged only for items shipped and freight if applicable.
You may check for item availability by live chat with a sale associate during regular business hours 7:30-5:00 M-F -CST or by emailing websales@featherplace.com
PAYMENT:
We accept Visa, MasterCard, Discover/Novus, and American Express credit and debit cards for payment.
A payment Authorization Form and Copy of ID may be needed for some Out of State Purchases.
Please be advised: Using a debit card will place a “pre-authorization hold” for funds in your bank account before the final sale is processed. This is a common bank practice handling debit card transactions to ensure sufficient funds and account authenticity. This authorization will clear and release the funds back to your account (depending on your bank, usually within 48 – 72 hours, but can take up to 5 days). If you need help speeding up the process, you can contact the issuing bank of your debit card.
INTERNATIONAL SALES AND EXPORT INQUIRIES:
Yes, we ship and export internationally. However, here are some things to consider before placing an international order for feathers and or feather products.
ALL Custom Fees or Duty Taxes associated with the international purchase of Feathers and Feather Products are the responsibility of the buyer and are Non-Refundable. Unfortunately, we cannot guarantee delivery time on international orders. In rare circumstances, Customs or Immigration can seize items and/ or cause a delay in delivery.
Please note we cannot ship any Peacock, Pheasant, Ostrich or Partridge Feathers or products with these feathers internationally without going through the proper authorities. If your purchase includes any of the above feathers mentioned, you will be subject to some or all of these additional fees.
US Fish & Wildlife $93, USDA Health Export Certificate $65 or CITES Documentation and Inspection $191 (Peacock).
Contact our Sales Team by email at sales@zuckerfeather.com, or by phone at (573)796-2183 (7:30-5:00 M-F - CST) for further inquiries.
DISCLAIMERS & LIABILITY:
Our feather products are natural and or are made with natural materials, therefore each item will have unique differences and quality variances. All feathers and feather products are subject to a 10% color and quality variance. Please also note that Dyed Feathers are not Colorfast.
The liability of The Feather Place, Inc. and/or Zucker Feather Products, Inc. is limited to the value of the feathers sold.
Due to fluctuations in international markets, all prices are subject to change without notice at any time.